7 Minutes To A Lasting Impression
A Practical Hospitality Audit
A guest decides within the first seven minutes whether they’ll come back, so your first impression matters. Use this checklist to evaluate everything from the parking lot to the pew and make every guest feel welcomed and valued.
When your guest experience is intentional, people don’t just attend once, they come back because they felt at home
Inside, you’ll get:
- A step-by-step walkthrough audit
(print it, take notes, and see your church through a guest’s eyes) - A complete first-impressions checklist for every key guest touchpoint
(parking lot + exterior, lobby + entry, kids, auditorium, restrooms, comfort + clarity) - Final reflection prompts that turn observations into action
(what confused guests, what to fix now, and what went well)
Simple to print, straightforward to follow, and fast to act on—so your team can improve the guest journey right away.
Or maybe you don't have enough time.
Or enough money.
Or enough people.
That's why we're here.
First Impressions is the team you've dreamed of, the training you've asked for, the coaching you've wanted, the support you've needed, and the strategy you've been missing.
It's time for church leaders to rub shoulders with each other and make radical hospitality a reality at every church. No matter size, budget, demographic, or denomination every church desires to make those on the outside feel invited in.
Together, we will.
